Shipping policy

 

Shipping Policy

Processing Time
At Jura Alpine Gear LLC, we aim to process orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Times
We offer the following shipping options:

• Domestic Shipping:

  • Economy Shipping: Estimated delivery within 5-8 business days. Free shipping is available for qualifying orders.
  • Standard Shipping: Estimated delivery within 3-4 business days.

• International Shipping:

  • We offer international shipping to various destinations. Delivery times and costs vary based on the destination and shipping method. Please refer to your order confirmation for specific details.

Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your package on our website or the carrier's website.

Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact our customer support team through our Contact Us page as soon as possible. We will work with the shipping carrier to resolve the issue promptly.

Contact Us
For any questions or concerns about our shipping policy, please contact our customer support team via our Contact Us page. We are here to assist you and ensure a smooth shopping experience.